Last Updated: 17/06/2008

Customer Complaint Statistics

NATURE OF COMPLAINT	1998-1999	2000 -2001	2001 -2002	2002 -2003	2003 -2004	2004 -2005	2005 -2006	2006 -2007	2007- 2008
NATURE OF COMPLAINT	1998-1999	2000 -2001	2001 -2002	2002 -2003	2003 -2004	2004 -2005	2005 -2006
Driving licence	259	423	378	543	599	612	513	657	689
Non receipt of or error on registration document	503	393	429	476	394	572	714	432	419
Processing time or procedures	6	322	174	216	86	33	195	211	392
Drivers Medical	67	174	124	141	429	200	149	288	443
Non receipt of or error on refund	207	168	172	173	184	118	149	137	137
Vehicle licensing or VED disc	180	164	588	253	552	334	295	565	817
Documents lost within the DVLA	5	160	88	128	117	117	137	138	151
Telephone or correspondence service	138	140	109	90	104	107	67	76	56
Vehicle registration	69	80	79	133	161	117	93	78	79
Vehicle keepership dispute	1	73	85	100	117	5	12	194	10
Cherished transfer	46	36	59	83	147	114	105	194	171
Local office	43	31	55	36	34	40	63	22	16
Other	205	273	403	512	937	1221	1131	932	1,700
Total	1729	2,473	2,743	2,883	3,861	3590	3623	3,924	4,391